FAQ - Re-Delivery

  • Can I have my boxes returned to a different address?
  • If you’re on the move, that’s not a problem at all. We’ll deliver your boxes to the ground floor of any address you like within mainland UK, be it your permanent address, a business address or a hotel. There are only some locations we can’t arrange delivery to, such as airports and train stations. All we need is a residential or commercial address and postcode.

    Changing your address is easy just contact us the details and we will arrange everything for you. 

  • Will the driver call when they are outside?
  • Unfortunately we can’t guarantee that you’ll get a call from the driver, so we always try and make sure that we get as much detail as we can to make sure there aren’t any problems that would necessitate a call. To make everything run as smoothly as possible, please tell us any special delivery instructions when you place your order. Contact us if there is anything that might make your delivery particularly tricky.

  • How quickly can I have my boxes back?
  • We require two full working days to prepare your box(es) for collection by our courier and these are then delivered to you on a next working day basis.

    Please contact us  with your order number to request your boxes to be returned.


  • Will there be a charge if my re-delivery cannot be made?
  • So that your delivery will be successful first time, please make sure you’ve entered your address accurately, with the right postcode. Do also let us know any special delivery instructions, such as if you’d like us to leave your boxes in a safe place or in a garage.

    If our driver or delivery partner is unable to deliver your items due to insufficient address information or an incorrect postcode, or if you are not at home when the driver arrives, there will be a charge of £10 to rearrange your delivery.

    Should our driver or delivery partner be unable to reach you within the delivery window due to unforeseen circumstances, we will rearrange your delivery free-of-charge. However, we do find that the vast majority of deliveries are successful first time.