You can choose from two different sizes -

Large – 59cm x 40cm x 30cm Volume 70 Litres

Extra Large – 59cm x 40cm x 42cm Volume 99 Litres

It always helps to choose the box size that you can completely fill. Remember that each box can safely hold upto 23kg..

Our boxes are high-quality, heavy-duty boxes made from double-walled, corrugated cardboard. We also give you a high quality packing tape, to keep your stuff extra safe

Yes of course you can. We are very flexible. You may want to store a bike or something that may not fit into one of our boxes. Just email us to let us know the dimensions and weight, how long you want to store for, and we will give you a very competitive quotation.

We do ask that you make sure the boxes you choose are sufficiently sturdy to do the job, and that they are no heavier than 20kg when full and no longer than 99cm with a maximum volume of 100 litres.

Please don’t risk damage to your items by using any old box – it needs to be heavy-duty. Our boxes are double-walled, corrugated cardboard and are able to handle significant weight.

We would ask that you read through our packing tips to make sure that your belongings will be safe. Our drivers are strong, but they’re not superheroes. To protect their backs, we ask that you stick to a 23kg limit for each box.

If you miss your scheduled slot, your driver will try again two times. After that, you’ll be charged a re-delivery fee.

Yes, but you’ll have to pay a bit extra.

Simple! We charge an all inclusive fee that covers the cost of your boxes, collection, storage for upto 12 weeks and redelivery. There are no hidden charges. Just choose the number of boxes you require and we will send them to you with parcel tape for no additional charge.

If you want to store for more than 12 weeks then we make a small additional weekly charge for each box.p>

If you want to store for more than 12 months or have more than 20 boxes please email us for a personalised quotation at sales@door2doorstorage.co.uk

Your initial payment for the first 12 weeks will be by Credit/Debit Card

We will then set up a Direct Debit for you.

The first twelve weeks storage charge and the re-delivery charge will be payable, and your card/account debited, as soon as you order your Cartons. However, the storage term only commences when the Boxes reach our storage facility, which will normally be the day after the Boxes are collected from your premises.

After the first 12 weeks any further payments due will be collected by Direct Debit.

If your storage time is longer than 12 weeks then the next 4 weeks payment will be debited in advance and will continue on a 4 weekly basis.

If you have any questions please ask…!

Your price includes storage for the first 12 weeks. After this we make a small weekly charge for each box.

Have a look at our full Terms of Service for the particulars.

Nothing. The redelivery cost is included. Saturday deliveries are also available at an additional cost.

You can ask for your boxes back at any time..

If you have any questions, do get in touch.

Absolutely. We provide a service that is more flexible than our competitors and with lower, more transparent pricing. For businesses with greater storage needs, we also provide bulk storage discounts that enable us to compete on price against all mainstream archive businesses, no matter how much you’re storing. If you would like to store more than 20 boxes or for longer than 12 months, do contact us for a quote.

We can store just about anything as long as it’s less than 100cm long and less than 23kg (that’s the same as the checked baggage allowance at British Airways). Anything from your golf clubs or a bicycle to a child’s pushchair. Luggage storage is a popular one here at Door2DoorStorage..! Just email us at sales@door2doorstorage.co.uk with the dimensions (width x height x depth) and we will get back to you with a quote.

It would be great to be able to store everything, but there are a few things we can’t store. To find out more please check our section on things that can’t be stored with us.

If you do choose to store something that’s an odd-shape and not in one of our boxes, then please don’t risk any damage to your item and wrap it securely in plenty of bubble wrap.

Each of your boxes will come with a label needs to be attached, so that we know which boxes are yours!

We will email a link to you and you’ll just need to print them out and affix them securely with tape. If you don’t have access to a printer for your labels, get in touch with us to work something out at info@door2doorstorage.co.uk

If you’re sending in luggage, it’s a good idea to add a luggage tag with your details and the best way of sticking on the labels is by sticking them to the handle or anywhere that isn’t fabric. Don’t risk your label falling off, or we won’t be able to find your items.

1. Food, perishable goods unless packed so that they are protected from and do not attract vermin

2. Antiques (breakable and fragile);

3. Items containing or made of glass (including mirrors);

4. Birds, fish, animals or any other living creature

5. Explosives weapons or ammunition

6. Any item which emits fumes, smell or odour

7. Combustible or flammable materials, liquids or compressed gases, including but not limited to, paint, diesel, petrol, oil, gas, artificial fertilizer or cleaning solvents

8. Chemicals, radioactive materials, biological agents

9. Toxic waste, asbestos or other materials of a dangerous nature Any other toxic, flammable or hazardous substance or preparations, classified as such under applicable law

10. Musical instruments in soft cases (hard cases are fine but we cannot insure them)

11. Illegal or stolen goods, drugs, pornographic material or any goods prohibited by the law or regulation of any government or public or local authority or goods that require special licence or government consent for export or import.

12. Money, deeds, securities, coins, cash or negotiable instruments (including cheques and any vouchers with a face value);

Please note that although we do accept some fragile items, including crockery, mugs etc., we cannot insure them. If you are storing fragile items, please make sure they are thoroughly bubble wrapped (multiple layers) and carefully packed to ensure they are safe during transport.

We do accept electrical items, but please note that we cannot insure them unless they are packaged in their original packaging.

Click to see our full Terms of Service outlining what we can’t accept.

We reserve the right to open your boxes if we suspect that the contents are in breach of our Terms of Service.

In order to make sure that your things won’t ever get damaged ‐ and out of concern for the backs of the collection and delivery guys ‐ we ask that boxes don’t exceed our maximum weight limit of 23kgs, which is the same weight as the checked baggage allowance at British Airways.

We will not store any item greater than this limit, so please do check that your items aren’t too heavy.

Absolutely, we store lots of bikes at Door2DoorStorage! As long as your bike / golf clubs or push chair is no more than 1.5m long or 23kg heavy when packaged, we can store it.

Yes, of course. If you want to change the number of boxes you’re storing or let us know any specific collection instructions, please email us at sales@door2doorstorage.co.uk by 3pm the day before your collection. If your collection is on a Monday, then get in touch by 3pm the Friday before.

If you decide to change your collection date, please let us know as soon as possible and no later than 1pm the day before your intended collection (likewise, get in touch by 1pm Friday if it’s happening next Monday!)

We’ll be with you any time between 7:30am and 6:30pm on the date you request. Due to the volume of boxes delivered and collected by our drivers and delivery partners, we are unable to specify or arrange an exact time that they will arrive with you. To ensure we can successfully collect your boxes on the best day for you, please ensure you or someone you trust is available for the duration of your collection window.

As long as you book your collection before 1pm, then we can collect your boxes the very next working day or you can book as far in advance as you like. For a Monday collection, please book before 1pm Friday.

We can collect your boxes from any mainland UK Postcode address; be it your permanent address, a business address or your student halls of residence.

To ensure a successful collection first time, do make sure you enter your full address and an accurate postcode for where your boxes are. It can also really help if you tell us that your home is in a gated complex and the driver will need to ring your buzzer for access, or if you’re leaving your things with a concierge, or in reception.

Our standard collection includes pick-up from the ground floor.

As long as you get your order in before 1pm Monday to Friday, we can collect the very next working day. So if you would like your boxes collected on a Monday, please request this by 1pm on Friday. Alternatively you can book as far in advance as you like.

Unfortunately we can’t guarantee that you’ll get a call from the driver, so we always try and make sure that we get as much detail as we can to make sure there aren’t any problems that would necessitate a call. To make everything run as smoothly as possible, please tell us any special delivery instructions when you place your order. Get in touch at info@door2doorstorage.co.uk if there is anything that might make your delivery particularly tricky.

So that your collection will be successful first time, please make sure you’ve entered your address accurately, with the correct postcode. Do also let us know any special delivery instructions, such as if you’d like us to pick up your boxes from a particular location, such as a garage, or if you’ve pre-arranged with a reception area to leave your boxes there.

If our driver or delivery partner is unable to collect your items due to insufficient address information or an incorrect postcode, or if you are not at home or not ready when the driver arrives, there will be a charge of £10 to rearrange your collection.

Should our driver or delivery partner be unable to reach you within the collection window, due to unforeseen circumstances, we will rearrange your collection free-of-charge. However, we do find that the vast majority of collections are successful first time.

If you’re on the move, that’s not a problem at all. We’ll deliver your boxes to the ground floor of any address you like within mainland Postcode UK, be it your permanent address, a business address or a hotel. There are only some locations we can’t arrange delivery to, such as airports and train stations. All we need is a residential or commercial address and postcode.

Changing your address is easy just email us ( info@door2doorstorage.co.uk) the details and we will arrange everything for you. Get one box delivered to your office and another to your home. If you happen to spend the summers at your parents’, that’s fine too.

Contact us and we will do our best to help..

Unfortunately we can’t guarantee that you’ll get a call from the driver, so we always try and make sure that we get as much detail as we can to make sure there aren’t any problems that would necessitate a call. To make everything run as smoothly as possible, please tell us any special delivery instructions when you place your order. Get in touch at info@door2doorstorage.co.uk if there is anything that might make your delivery particularly tricky.

We require one full working day to prepare your box(es) for collection by our courier and these are then delivered to you on a next working day basis.

Please email us at boxreturn@door2doorstorage.co.uk to request your boxes to be returned.

If you would like your boxes returned on a Thursday, please request this by 5pm on Monday.

If you would like your boxes returned on a Monday, please request this by 5pm on Wednesday.

So that your delivery will be successful first time, please make sure you’ve entered your address accurately, with the right postcode. Do also let us know any special delivery instructions, such as if you’d like us to leave your boxes in a safe place or in a garage.

If our driver or delivery partner is unable to deliver your items due to insufficient address information or an incorrect postcode, or if you are not at home when the driver arrives, there will be a charge of £10 to rearrange your delivery.

Should our driver or delivery partner be unable to reach you within the delivery window due to unforeseen circumstances, we will rearrange your delivery free-of-charge. However, we do find that the vast majority of deliveries are successful first time.

Yes we do. Every box is covered for up to £100 both in transit and also in our warehouse. We currently do not insure fragile items – glassware, crockery, TVs Musical Instruments, etc. If you are storing fragile items, please make sure they are thoroughly bubble wrapped and carefully packed to ensure they are safe during transport.

If you would like to upgrade your cover please contact us at sales@door2doorstorage.co.uk

Yes, you can cancel your additional insurance payment within 7 days of placing the order, or at any time before your specified collection date for a full refund.